Privacy policy

Condensed Creative Ltd operates and is committed to protecting your privacy when you use our website and complying with EU general data protection regulation (GDPR). In this policy, we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions or features on our Web Site or add or change Services. This, and our commitment to protecting the privacy of your personal information may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to Condensed Creative Ltd at or alternatively see the section “Comments” below.


By using this site or any of our Services accessed through it, you unconditionally agree to be bound by this Privacy Policy.


We collect data from the information you give us and from the technical information that we collect automatically.

Information you give us:

While using our site, we may ask you to provide us with certain personal data that can be used to contact or identify you. Personal Data may include, but is not limited to:

  • Email address
  • First name and last name


When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment. This information is not used for marketing purposes.

Contact Form

We use Kriesi’s Enfold Contact Form to manage contact form submissions on this websiteThe information is sent as email messages that are stored securely in the database of our hosting server until you request its deletion, revoke your consent for its storage, or when the purpose for its storage no longer pertains to the contact request.

For added security, we have also implemented reCAPTCHA on this website. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use.

Sign-up Form

We use Mailchimp’s Sign-up Form to manage sign-ups to our email list on this website. Visitors submit their first name and email address on the form and tick the opt-in box to give us their consent to add their details to our email list. Our email updates contain Condensed Creative’s latest news, insights and ideas regarding branding, design and marketing with occasional promotional information about our services. Subscribers can unsubscribe at any time.

Mailchimp’s Privacy Policy is available here:

Brand Audit Quiz Form

We use Google Forms to manage brand audit quiz submissions on this website. Visitors submit their first name and email address on the form and tick the mandatory opt-in box to confirm they agree to the terms of our privacy policy and consent to us emailing their brand audit quiz result to them (via Mailchimp.) They can also tick the optional opt-in box to consent to receive email updates with Condensed Creative’s latest news, insights and ideas regarding branding, design and marketing with occasional promotional information about our services. Subscribers can unsubscribe at any time.

Information we collect automatically:

Log files/IP addresses

When you visit our Web Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We may use IP addresses to help us administer our Web Site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non-personal information

We may automatically collect non-personal information about you such as the type of internet browser you use or the site from which you linked to our Web Site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Site.

Use of Cookies

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card that tells a web site when the user has returned. You can find out how to delete and control cookies that are stored on your computer here:

We use cookies to track navigation around our Web Site in order to improve its usability. Cookies are also used by Google Analytics to give us further feedback on the way in which our Web Site is used. This data is processed by Google and does not include any personally identifiable information. Google Analytics’ privacy policy can be accessed here:


Condensed Creative Ltd collects and processes information about you in order to:

  • Respond to your questions or comments
  • Improve the usability and performance of our Web Site; and
  • Send you information via email that we think you may find useful, including promotional information about our services.


Condensed Creative Ltd will not share, sell or rent your personal information to third parties, other than in the case of sale of the company. However, as indicated within this policy, we may disclose your personal information to third party suppliers who provide services on our behalf.

Condensed Creative Ltd may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Condensed Creative Ltd and its Web Site, visitors to the Web Site and customers of our Services.

Our Web Site contains links to the sites of third parties.  When you visit these sites, we suggest that you read their privacy policies. Condensed Creative Ltd is not responsible for the privacy policies or the content of such sites.

Information about services

It is very important to us that we provide you with the highest level of service. In order to help us do this, we may occasionally send you details of our services that we think may be of interest to you and send you our newsletter. We will only do this if you’ve given us consent through our sign-up form. You can unsubscribe from our mailing list at any time by using the ‘unsubscribe’ link at the bottom of our emails or by sending an e-mail to


Condensed Creative Ltd places a great importance on the security of all information associated with our customers. We have appropriate security measures in place to protect against the loss, misuse and alteration of customer data under our control. For example, only authorised personnel have access to user information which is protected by strong passwords together with up-to-date firewalls and anti-virus software. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where information is stored

Information that we collect is stored on a computer located in the United Kingdom. This is necessary in order to process the information and to send you any information you have requested. We may transfer information submitted by you to reputable third-party suppliers that are complaint with GDPR. Some of these suppliers may be located outside the European Union.

How long we retain your data

We retain contact form submissions for 6 months, Google Analytics data for 1 year and sign-up form data for as long as you are a subscriber to our mailing list.

Choices and individual rights

We aim to take reasonable steps so you can correct, amend, delete or limit the use of your Personal Data.

You have the following choices:

  • E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt out at any time by using the ‘unsubscribe’ link at the bottom of our emails.
  • Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. More information can be found here:

Your rights under certain circumstances:

  • To access and receive a copy of the Personal Data we hold about you.
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • You have the right to data portability for the information you have provided to us. You can request to obtain a copy of this information in a commonly used electronic format so that you can manage and move it.


Please e-mail any questions, concerns or comments you have about our Privacy Policy to

Condensed Creative Ltd, 38 Dovecot Way, Dunfermline KY11 8SX